FAQ - Frequently Asked Questions

  • Most asked questions
  • Payment
  • Order online
  • My Account
  • Shipping & delivery
  • Content & Media

Most asked questions

  • As a private consumer, can I buy fabrics from Nooteboom Textiles?No, Nooteboom Textiles is a wholesaler and only sells to companies. If you are a private consumer and interested in one of our fabrics, please contact us at customercare@ant1852.com.
  • Does Nooteboom Textiles have a showroom?Yes, Nooteboom Textiles has a showroom. The showroom is located at Kranenberg 6, 5047 TR Tilburg and can be visited without making an appointment. It is open Monday through Friday from 8:00 a.m. to 5:00 p.m. Get the address here.
  • Where can I see the prices of the fabrics?The prices will be visible to you when you are logged in to your account at the webshop. If you don't have an account yet, please register here.
  • How can I downloadt the product photo's of my recently ordered products?You can easily download all product images from any of your orders and invoices, in five simple steps.
    Simply go to:
    1. Dashboard (you must be logged in).
    2. Active Orders, Order History or Invoices (shown in the menu on the left).
    3. Click on any of your orders.
    4. Click on the green button ‘Download Media’.
    5. Make a selection or download all productimages.
  • Can I order sample cards?Yes, you can. When you are logged in, you are able to add sample cards to your cart by clicking the Request Sample button on bottom left side of the article detail page. If you don't have an account yet, please register here.

Payment

  • How does the ordering and payment process work?
    Read the following to better understand our ordering and payment process:
    Step 1. Place order Once the order is placed, the order is prepared in the warehouse.
    Step 2. Prepare order for shipment As soon as the order is ready for shipment, you will receive a payment link by e-mail. Click on that link and follow the instructions.
    Step 3. Prepare order for shipment As soon as we have received the payment (step 2), the goods will be shipped.
  • What payment options are available?By Invoice, after your order is picked and ready to be shipped to you, you will receive your proforma/invoice to pay via e-mail. 
    If you are a new customer with Nooteboom Textiles, we will await payment of your invoice before shipping out your order.
  • Can I check the payment status of my invoices?Yes, you are able to see the payment status of your invoices in the invoices overview.

Order online

  • What is the minimum order quantity?The minimum order quantity for the web shop is 12 meters per colour. Lengths of variants shown are based on averages. Roll lengths and sizes may differ from the initial variants ordered.
  • Where can I see the prices of the fabrics?The prices will be visible to you when you are logged in to your account at the webshop.
  • How can I order online?To be able to order, you need an webshop account. You can registerhere.
  • I am a customer of Nooteboom Textiles but I don't have an webshop account, what do I do?Please send us your customer number or company name through the live chat, by email at customercare@ant1852.com or by phone. We will send you the activation email as soon as possible. You do not need to register.
  • I cannot find the article I am looking for.Please send us your customer number and the number of the desired article at customercare@ant1852.com and if the article is not on stock, we can check when it will be available again, or look for alternative fabrics that might be suitable for you.

My account

  • I want to change personal data, like my delivery address for example.It is not possible to change personal account data yourself at the moment. If you want to change it, please contact us through the live chat or send a message to customercare@ant1852.com
  • I want to add a delivery address.It is not possible to change or add personal account data yourself at the moment. If you want to change or add it, please contact us through the live chat or send a message to customercare@ant1852.com
  • Where can I find my account details?You can find your account details under Settings.
  • How can I change / reset my password?You can change your password here
  • I cannot register at the webshop.If you cannot register at the web shop, please contact us through the live chat or send us a message at customercare@ant1852.com, along with a screenshot of the error message. We will walk you through it.
  • I cannot log in at the webshop.If you cannot log in at the web shop, please contact us through the live chat or send us a message at customercare@ant1852.com, containing your customer number. We will solve the problem together.

Shipping & delivery

  • How long does it take to ship my order?We try our best to ship your order within three business days. The delivery time will depend on the region to which the order is shipped and the availability of the item.
  • What factors influence the completion of my order?The shipment date of your order might be subject to the following factors :

    -Requested shipping date for the order
    -Availability of the ordered product
    -Processing time of the ordered product
    -Payment status of the shipment
    -Ship order complete or partly

    Depending on the availability of products in your order, it is possible that products of your order will be divided over multiple shipments. In addition, it is also possible that a shipment can contain products from different orders.

    We always try to keep you informed about the actual status of the ordered products. You are also able to follow the status of your ordered products in your dashboard.

  • How are shipping costs calculated?The shipping costs are calculated automatically based on Nooteboom's 2020 rates. Your shipping costs will be visible in the check-out.
  • What is the return policy?In case of something went wrong with your order and you want to return the shipment or parts of it. Please contact us. We will arrange a pickup of the items which you want to return. This takes approximately 3 working days. If you have any other questions about returning goods, please contact our service team.
  • Shipping outside Europe

    We only ship outside Europe on ex-works base. This means that we prepare your order and inform you about the weight and size of the shipment. Usually our customers give us a contact person in the Netherlands from the forwarder that we contact to arrange the collection of the shipment. We do not know what the rules and regulations are for importing in countries outside of Europe

    If the shipment is small, you might consider using a courier. You can also decide to have the shipment come by boat or by plane.  In all 3 cases we will have to ask for a price at the moment we have the exact weight and size of the shipment.

    We will then forward you this information and after your decision a pro-forma invoice will be sent.

    After your payment has been received, the forwarder will be instructed to come and collect the shipment and arrange the transport as agreed.

Content & Media

  • How can I download single product photo's?If you need photos of a few colours, you can download them on the relevant article detail page on the webshop. On the webshop, click on the photo of the relevant fabric in the right color, so that it is displayed enlarged, and with the right mouse button the photo can then be downloaded and saved on your computer.
  • How can I download the photo's of complete collections?Yes, complete collections based on category have already been collected and are directly available via a link on the download page (my account -> downloads)
  • How can I get the product photo's of my recently ordered products?You can easily download all product images from any of your orders and invoices, in five simple steps.
    Simply go to:
    1. Dashboard (you must be logged in).
    2. Active Orders, Order History or Invoices (shown in the menu on the left).
    3. Click on any of your orders.
    4. Click on the green button ‘Download Media’.
    5. Make a selection or download all productimages.
  • DisclaimerThe product photos and colors shown may differ from the actual products. Nooteboom Textiles invests a lot of time and expertise to get the colors of the photos as close to reality as possible. Colors may vary due to monitor settings and difference in monitors.

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